Refund policy
Last updated: October 26, 2026
Our 30-Day "Sculpt or It's Free" Guarantee
Use your VeraLift for five minutes a day. If you're not happy with your results for any reason within 30 days of delivery, we'll refund you in full. No restocking fees, and no forms to argue with.
How to start a return
- Email support@tryveralift.com within 30 days of delivery with your order number (for example, #1001).
- We'll reply within 1 business day with a free prepaid return label for Canada or the United States. You never pay for return shipping.
- Pack the device and its charging cable, attach the label, and drop it off within 14 days of receiving the label.
The device does not need to be unused or in its original packaging.
When you'll get your money back
We issue your refund within 2 business days of the carrier's first tracking scan, so you don't have to wait for the package to reach us. Refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to show it on your statement.
Bundles
If you bought a Duo or Trio, you can return one, some, or all of the devices. Each returned device is refunded at the per-device price you paid for that bundle. Any free digital bonus included with your order is yours to keep.
Damaged, defective or wrong items
If your VeraLift arrives damaged, stops working, or isn't what you ordered within 30 days of delivery, email us a photo or short video. We'll send a free replacement or give you a full refund, whichever you prefer.
Cancellations
Orders that haven't shipped yet can be cancelled for a full refund. Email us as soon as possible. Once an order has shipped, please use the return process above.
Exchanges
We only sell one device model. If you need a replacement because of a defect, see "Damaged, defective or wrong items" above.
Haven't received your refund?
First check with your bank or card issuer, since posting can take a few business days. If it's been more than 10 business days since we confirmed your refund, email support@tryveralift.com and we'll look into it right away.
This guarantee is in addition to any rights you have under the consumer protection laws where you live.